Terms of Service

ShapeID provides an online cognitive-style assessment based on the book ShapeID: The Geo Map of How You Think, Lead, and Grow by Dr. Ashley Goodwin Lowe, along with a personalized report describing the user's results.

Psychological Safety and Autonomy

Psychological safety and personal autonomy are core values at ShapeID. ShapeID believes every person has the right to take this assessment freely, interpret their own results in whatever way feels true to them, and process what they learn about themselves in their own way and their own time.

This assessment is entirely voluntary. A user taking this assessment at the request or requirement of an employer, organization, school, or any other third party acknowledges and agrees that the responses, and the resulting report, are self-chosen and self-reported by the user. ShapeID is not responsible or liable for how any employer, organization, or other third party requests, interprets, uses, or acts upon a user's results, nor for any consequence to the user arising from that party's use of the results. ShapeID is also not responsible for a user's personal, emotional, or psychological reaction to their results — self-reflection can surface unexpected feelings, and how each user processes and responds to their own results is their own experience to navigate.

By completing the assessment, the user releases ShapeID, its founder, heirs, employees, and affiliated businesses from any and all claims, liabilities, damages, losses, or causes of action, whether known or unknown, arising out of or related to the user's use of the assessment, self-selected responses, results, reaction to or interpretation of the results, or any decision made by the user or any third party based on those results.

ShapeID is a cognitive identifier, not a clinical instrument. The shapes in this framework have not been linked to any clinical diagnosis. ShapeID is not a diagnostic tool and is not a substitute for medical, psychological, or psychiatric evaluation. These shapes represent cognitive thinking preferences — the natural architecture of how a mind processes, contributes, and connects. There are no right or wrong answers — only honest preferences.

An account is required to take the full assessment. Users are responsible for maintaining the confidentiality of their login credentials and for all activity under their account, and must provide accurate information when creating an account.

• Individual: $29 one-time purchase = 1 assessment credit.
• Team: $49 per team member for groups of 5–25, self-serve = 1 credit per team member purchased, distributed by the purchaser to team members.
• Organization: $79 per person for groups of 26–99, quoted and invoiced through the ShapeID contact form.
• Enterprise: custom pricing for groups of 100 or more, arranged directly with ShapeID through the contact form.
• Book Buyer discount: a discount code (available to purchasers of the physical or digital book) reduces the Individual price to $19.
• One credit entitles the holder to one completed attempt at the full assessment. Once an assessment is completed, that credit is used and the resulting report is locked (viewable, not retakeable) unless another credit is applied.
• Credits expire 12 months after the date of purchase if unused.

The ShapeID order process is conducted by its online reseller Paddle.com. Paddle.com is the Merchant of Record for all ShapeID orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, and refund mechanics are also governed by Paddle's Buyer Terms.

• Refunds may be requested within 14 days of purchase through ShapeID's payment provider, Paddle, which reviews each request. Refund requests can be made at paddle.net.
• If a customer's report does not appear, or is not delivered upon request within 7 days, or a technical problem prevents the customer from completing it, the customer may contact ShapeID and the issue will be resolved.
• Customers are encouraged to take the free 5-question preview before purchasing. A ShapeID report reflects the customer's own responses and describes thinking preferences; it is not a score, grade, or guarantee of any outcome.
• Unused credits remain valid for 12 months from the date of purchase and expire automatically after that period. Expired credits are not refunded or reinstated.
• Team purchasers may redistribute unused team member credits to different team members any time before expiration.
• Organization and Enterprise refund terms, if any, are set out in the applicable custom agreement.

© 2026 Dr. Ashley Goodwin Lowe and ShapeID™, LLC. ShapeID — including all related frameworks, research, data, branding, and future development — stands on its own as an original, independent work and belongs to the author and ShapeID, LLC.

Users may not copy, reproduce, distribute, or create derivative works from the assessment questions, report content, or ShapeID framework without the prior written permission of ShapeID, LLC. A personal report is for the user's own individual use (or, for Team, Organization, and Enterprise purchasers, the organization's internal use).

Users agree not to:

• Share account credentials or purchased credits in a way intended to circumvent payment (e.g., allowing others to use a paid credit for free).
• Copy, scrape, or republish assessment questions or report content.
• Use the Site or assessment for any unlawful purpose, fraud, or spam.
• Interfere with the security of the Site, including introducing malware or probing for vulnerabilities.

ShapeID does not guarantee that the Site or assessment will be uninterrupted or error-free. The Site and assessment are provided "as is" without warranties of any kind, express or implied. ShapeID does not guarantee the accuracy, completeness, or usefulness of any report or result.

To the fullest extent permitted by law, ShapeID and its author shall not be liable for any indirect, incidental, or consequential damages arising from use of the Site or assessment. ShapeID's total liability for any claim shall not exceed the amount the customer paid to ShapeID in the 12 months preceding the claim.

ShapeID may suspend or terminate a user's account for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious violations of these Terms.

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

ShapeID may update these Terms from time to time. Continued use of the Site after changes constitutes acceptance of the updated Terms.

Questions about these Terms may be submitted through the ShapeID contact form.